Overview

Work virtually anywhere with real time communication

BlackBerry Enterprise Instant Messaging (Enterprise IM) enables and improves productivity by mobilizing desktop IM solutions, like Microsoft Lync and IBM Sametime, optimizing communication and collaboration with secure real-time
one-to-one and multi-party instant messaging.

BlackBerry Enterprise IM is a value added service, available at no charge, to BlackBerry Enterprise Service 101 or BlackBerry Enterprise Server customers.

It supports BlackBerry OS smartphones connected to a BlackBerry® Enterprise Server 5.0 and BlackBerry® 10 devices connected to BlackBerry® Enterprise
Service 10 through the BlackBerry Collaboration Service2.

Secure and Instant Communication

Communicate real time with colleagues, customers and partners

Instantly initiate a one-to-one or multi-party instant messaging conversation or
join a group chat for quick, efficient communication and faster decision making.

Enable faster connections, especially when timing is critical, with an integrated experience that escalates text to voice to conferencing with a unified client.

Easily package up an IM chat and share through email. Escalate the chat to
a phone call with just a click – without the need for dialling the number.

Quickly create a meeting invitation from an IM chat that is automatically sent
to chat participants. The calendar invitation includes the chat discussion text
that can be edited or augmented with additional information.

All communications are confidential and private as messages sent through
the Enterprise IM client are encrypted end-to-end using AES 256 over HTTPS (TLS/SSL).

Manage Contacts and
Presence Status

Managing contacts is simple and intuitive

Reaching colleagues while out of the office is quick with search through integration
with the Lightweight Directory Access Protocol (LDAP) or Active Directory for Global Address Lookup (GAL).

Personalize communications by uploading an avatar or photograph. Set Presence status (Free, Busy, Out of Office, etc.) manually or automatically updated based on calendar information.

Easily communicate cross platform with colleagues, customers and partners as BlackBerry IM enables federation and public IM connectivity. Share Presence status and send secure IM with users – from federated partners like Microsoft Lync as well
as public IM providers like Skype.